Meetings. Please use Contractor’s online calendar to book meetings. Appointments are open mid-days Pacific time zone as available with one business day notice. Meetings are billable project management time.
Estimates. All estimates are rough and can be wildly off as we do custom work with various phases, changes, and external components.
Payments. All work is metered hourly at the current rate. Payments are upfront. A positive balance is required for service. Hours expire in three years. Discounted monthly subscriptions end after one year.
Refunds. Unused hours within three years of order date may be refunded. If less than three of the hours ordered were used then the payment processing fee will be subtracted.
Discovery. Contractor begins all projects with a discovery phase. During this phase Contractor evaluates Client’s website requirements and existing website, if applicable. Contractor formulates tasks (1) to bring the website up to supportable standards, and (2) recommend solutions.
Scheduling. Contractor schedules development work once sufficient hours are paid on account. Contractor’s schedule follows a concurrency to keep busy while remaining available to support Clients’ needs on demand, maxing at 10 hours per week.
Agile. Contractor uses an agile approach to projects – working in shorter phases, continually managing shifting priorities, and releasing progress whenever possible.
Urgency. Contractor does not accept any rush work, deadlines, or pressures to deviate from usual process. Desperate situations (actively losing money, reputation, or data) are managed as best we can.
Delays. If Client does not respond to inquiries within 30 days their project becomes suspended as we move on to other work. Resumption may require lead time.
Materials. Client will sign up and pay for to all premium plugins agreed. This usually consists of WooCommerce official add-ons for advanced features. With sites from an earlier developer this may include Client’s theme or other components.
Credits. Contractor lists projects in good standing on our website to share the relationship and project overview. A footer credit to WooCommerce is encouraged.
Confidentiality. Contractor and Client will treat all data and communications not generally known in the industry as confidential information and will protect it.
Intellectual property. Contractor adheres to WordPress open-source GPLv2 licensing. Any further code and website assets are licensed to Client without exclusivity except as defined in a separate Copyright Assignment Agreement.
Term. Agreement is in effect until the completion of the services or a cancellation is requested.
Limited liability. Contractor cannot be held responsible for any form of damages. Any claim, cause or action arising in connection with this agreement shall not exceed $2,500.
Resolution. Contractor and Client agree to indemnify each other, hold each other harmless, and agree to binding arbitration by a mutually accepted arbitrator meeting virtually.
AGREED TO AND ACCEPTED
BY PLACING AN ORDER OR SIGNING
- Sean Conklin
Coded Commerce, LLC
7137 Shoup Ave Unit 34
West Hills, CA 91307
- Full name
- Company name
- Mailing address
- Phone number
- Email address
Rev: April 2022