Discovery. Contractor begins all projects with a site evaluation. Contractor evaluates Client’s website requirements and existing website, as applicable. Contractor formulates tasks to bring the website up to supportable standards and recommend solutions.
Service Plans. Service plans are paid up front. One site per purchase. Upgrades requiring development work are excluded from Maintenance. Development is sold separately on an hourly basis.
Payments. Development work is metered hourly at our current rate in fifteen minute increments but is tracked at five minute accuracy. Net 30 terms is available upon request for Client when in good standing and paying by mailed check or eCheck/Zelle only. Past due will suspend all work until settled.
Refunds. Unused hours within one year of order date may be refunded minus the third party payment processing fee (2.3% or as applicable). Service plan refunds are pro-rated based on the items performed.
Estimates. Development estimates are rough and can be inaccurate as Contractor does custom work with various phases, changes, and external components.
Materials. Client will sign up and pay for their website or hosting service and all desired third-party components.
Agile. Contractor uses an agile approach to projects – working in shorter phases, continually managing shifting priorities, and releasing progress whenever possible.
Meetings. Meetings are billable project management time. Appointments are open 9am-5pm Pacific time as available with at least one business day notice.
Scheduling. Contractor schedules development work once sufficient hours are ordered on account. Contractor’s schedule supports concurrency while remaining available to support Clients’ needs on demand up to around ten hours per week.
Urgency. Contractor does not accept any rush work, deadlines, or pressures to deviate from usual process.
Status. If Client does not respond to inquiries within 30 days their project becomes suspended. Resumption may require lead time and revising any project plans.
Additional developers. As Head Developer, Contractor polices activities to ensure stability, establishing boundaries for less qualified resources. Each resource must use their own credentials. Violator credentials will be suspended. Contractor steps down if Client appoints another as Head Developer.
Confidentiality. Contractor and Client will treat all data and communications not generally known in the industry as confidential and will protect accordingly.
Intellectual property. Contractor adheres to the licensing of the platform being serviced. WordPress uses open-source GPLv2+ licensing. Any further works are licensed to Client without exclusivity except as defined by a Copyright Assignment Agreement.
Term. Agreement is in effect until the completion of the services or a cancellation is requested in writing by mail or email.
Limited liability. Contractor cannot be held responsible for any form of damages. Any claim, cause or action arising in connection with this agreement shall not exceed $2,500.
Resolution. Contractor and Client agree to indemnify each other, hold each other harmless, and agree to binding arbitration by a mutually accepted arbitrator meeting virtually.
AGREED TO AND ACCEPTED BY ORDERING.
- Sean Conklin
Coded Commerce, LLC
7137 Shoup Ave Unit 34
West Hills, CA 91307
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Rev: Sep 2023