Discovery. Contractor begins all projects with a discovery phase. During this phase Contractor evaluates Client’s website requirements and existing website, if applicable. Contractor formulates tasks (1) to bring the website up to supportable standards, and (2) provide solutions to the findings along with estimations.
Estimates. Estimates are raw, non-padded and can be wildly off. Please budget accordingly. Contractor schedules development work once sufficient hours are paid on account.
Meetings. Please use Contractor’s online calendar to book meetings. Appointments are open Mon-Sat 10am to 4pm Pacific time as available with one business day notice. Only the initial introduction call and non project business calls (referrals, friendly chats, etc.) are free.
Payments. Payments are upfront except where small overages are permitted. Contractor discounts by volume 1% per hour ordered in defined packs of hours, accepting major credit cards, checks, cash, PayPal, Venmo, and Zelle. Hours expire one year from purchase.
Grandfathering. Should rates increase during an ongoing development project and within one year of its start date, hours will be padded to orders of the same or adjacent package sizes to effect the starting rate.
Scheduling. Contractor’s production schedule follows a concurrency to keep busy while remaining available to support Clients’ needs on demand, maxing at 10 hours per project per week. Contractor does not accept any rush work, deadlines, or pressures to deviate from usual process. Urgent situations (actively destroying money, reputation, or data) are exempt.
Delays. If Client does not respond to inquiries within 30 days their project becomes suspended. Resumptions are scheduled on Contractor’s production schedule up to three months out.
Agile. Contractor uses an agile approach to projects – working in shorter phases and continually managing shifting priorities, releasing progress as soon as it can be realized. Contractor shares a project management board with Client to track the tasks.
Materials. Client will purchase/subscribe to all premium plugins agreed. This usually consists of WooCommerce official plugins for advanced features. With sites from an earlier developer this may include Client’s theme or other components remaining in use.
Refunds. Only unused hours may be refunded upon request, minus the 3% credit card processing as applicable. Refund will be less an additional 10% if an Agent (referrer) was paid a sales commission.
Credits. Contractor lists projects in good standing inside the Client Portal to share with others and prefers to place a built-with link in the site footer crediting WooCommerce.
Confidentiality. Contractor and Client will treat all data and communications not generally known in the industry as confidential information and will protect accordingly.
Intellectual properly. Contractor adheres to WordPress open-source GPLv2 licensing standards. Any further code and website assets are licensed to Client without exclusivity except where clearly defined in separate Copyright Assignment Agreement.
Term. Agreement is in effect until the completion of the services or cancellation is requested.
Limited liability. Contractor cannot be held responsible for any form of damages. Any claim, cause or action arising in connection with this agreement shall not exceed $2,500.
Resolution. Contractor and Client agree to indemnify each other, hold each other harmless, and agree to binding arbitration by a mutually accepted arbitrator.
AGREED TO AND ACCEPTED
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Sean Conklin / [email protected]
Coded Commerce, LLC / (818) 835-5960
7137 Shoup Ave Unit 34, West Hills, CA 91307
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