Revised: Mar 28, 2021
Meetings. Please use Contractor’s online calendar to book meetings. Appointments are open Mon-Sat mid-days Pacific time zone as available with one business day notice. Only the initial introduction call and non project type calls (referrals, friendly chats, etc.) are free.
Payments. All work is metered hourly at the current rate applied during purchase. Payments are upfront and a positive balance is required for service. Monthly subscriptions and annual payments are available where the balance of hours does roll over.
Discovery. Contractor begins all projects with a discovery phase. During this phase Contractor evaluates Client’s website requirements and existing website, if applicable. Contractor formulates tasks (1) to bring the website up to supportable standards, and (2) provide solutions to the findings along with estimations.
Estimates. Estimates are raw, non-padded and can be wildly off. Please budget accordingly.
Scheduling. Contractor schedules development work once sufficient hours are paid on account. Contractor’s schedule follows a concurrency to keep busy while remaining available to support Clients’ needs on demand, maxing at 10 hours per project per week.
Urgency. Contractor does not accept any rush work, deadlines, or pressures to deviate from usual process. Desperate situations (actively losing money, reputation, or data) are managed as best we can.
Delays. For development projects if Client does not respond to inquiries within 30 days their project becomes suspended as we move on to other work. Resumption must be scheduled and may have lead time.
Agile. Contractor uses an agile approach to projects – working in shorter phases and continually managing shifting priorities, releasing progress in smaller chunks as soon as it can be realized.
Materials. Client will sign up and pay for to all premium plugins agreed. This usually consists of WooCommerce official add-ons for advanced features. With sites from an earlier developer this may include Client’s theme or other components.
Refunds. Only unused hours may be refunded upon request. Refund will deduct a 3% credit card processing fee, as applicable. Refund will deduct a 10% referral commission paid to Agent, as applicable.
Credits. Contractor lists projects in good standing inside the Client Portal to share with others and prefers to place a built-with link in the site footer crediting WooCommerce.
Confidentiality. Contractor and Client will treat all data and communications not generally known in the industry as confidential information and will protect it.
Intellectual property. Contractor adheres to WordPress open-source GPLv2 licensing. Any further code and website assets are licensed to Client without exclusivity except where clearly defined in separate Copyright Assignment Agreement.
Term. Agreement is in effect until the completion of the services or a cancellation is requested.
Limited liability. Contractor cannot be held responsible for any form of damages. Any claim, cause or action arising in connection with this agreement shall not exceed $2,500.
Resolution. Contractor and Client agree to indemnify each other, hold each other harmless, and agree to binding arbitration by a mutually accepted arbitrator meeting virtually.
AGREED TO AND ACCEPTED
BY PLACING AN ORDER OR SIGNING
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Sean Conklin / [email protected]
Coded Commerce, LLC / (818) 835-5960
7137 Shoup Ave Unit 34, West Hills, CA 91307
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