Terms and conditions

Discovery. Contractor begins all projects with a site evaluation. Contractor evaluates Client’s website requirements and existing website, as applicable. Contractor formulates tasks to (1) bring the website up to supportable standards, and (2) recommend solutions.

Estimates. All estimates are rough and can be wildly off as we do custom work with various phases, changes, and external components.

Payments. All work is metered hourly at our current rate in fifteen minute increments but is tracked at five minute accuracy. Net 30 terms is available upon request for Clients in good standing paying by mailed check or eCheck/Zelle only. Past due will suspend all work until settled.

Refunds. Unused hours within three years of order date may be refunded. If less than three of the hours ordered were used then the third party payment processing fee will be subtracted.

Meetings. Meetings are billable project management time. Appointments are open 9am-5pm Pacific time as available with at least one business day notice.

Scheduling. Contractor schedules development work once sufficient hours are ordered on account. Contractor’s schedule supports concurrency while remaining available to support Clients’ needs on demand up to around ten hours per Client per week.

Agile. Contractor uses an agile approach to projects – working in shorter phases, continually managing shifting priorities, and releasing progress whenever possible.

Urgency. Contractor does not accept any rush work, deadlines, or pressures to deviate from usual process.

Status. Clients are considered active when we’ve logged five or more hours within the past six months.

Delays. If Client falls out of active status or does not respond to inquiries within 30 days their project becomes suspended. Resumption may require lead time.

Maintenance and Support. A limited quantity of active Clients are invited to grant Contractor M&S authority on website administration required for Contractor to confidently maintain and fully support a website. See Maintenance Agreement.

Materials. Client will sign up and pay for all premium components used on their site.

Confidentiality. Contractor and Client will treat all data and communications not generally known in the industry as confidential information and will protect accordingly.

Intellectual property. Contractor adheres to the licensing of the platform being serviced. WordPress uses open-source GPLv2+ licensing. Any further works are licensed to Client without exclusivity except as defined in a separate Copyright Assignment Agreement.

Term. Agreement is in effect until the completion of the services or a cancellation is requested in writing by mail or email.

Limited liability. Contractor cannot be held responsible for any form of damages. Any claim, cause or action arising in connection with this agreement shall not exceed $2,500.

Resolution. Contractor and Client agree to indemnify each other, hold each other harmless, and agree to binding arbitration by a mutually accepted arbitrator meeting virtually.



  • Sean Conklin
    [email protected]
    Coded Commerce, LLC
    (818) 835-5960
    7137 Shoup Ave Unit 34
    West Hills, CA 91307


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Rev: June 2023