Chalkboard reading: Thank you for shopping local

Smaller Business Trumping Bigger Business

January 17, 2020

You must be noticing it too — incompetence has been on the rise in the service industries. Bigger businesses continue to automate customer service and support areas they should not automate and fail to properly automate the mundane workloads that they should be. Employees are more often under trained, under compensated / unprofessional in their […]

Aircraft in front of Lockheed Martin hangar at dawn with skunkworks logo, pilot walking towards the aircraft

WooCommerce, Skunkworks Edition

April 30, 2019

Awhile back I voluntarily moved into a role developing a customized enterprise WooCommerce platform to power a couple dozen properties. I eventually came to understand this as a Skunkworks – a project “developed by a small and loosely structured group of people who research and develop a project primarily for the sake of radical innovation”, Wikipedia. The company did not adopt the solution. It was a categorical failure to them, yet a personal success for me to learn from.