August 12, 2020
In a recent post about Shopify I discussed the ups and downs of proprietary eCommerce platforms. I described how one can balance the benefits of a hosted solution with the benefits of open-source software by implementing what I labeled a “Shopify-esque” edition of WooCommerce – achieved by relying on official themes, plugins, hosting, having Automattic’s […]
January 17, 2020
You must be noticing it too — incompetence has been on the rise in the service industries. Bigger businesses continue to automate customer service and support areas they should not automate and fail to properly automate the mundane workloads that they should be. Employees are more often under trained, under compensated / unprofessional in their […]
April 1, 2018
I highly recommend the article Understanding Automation for eCommerce Stores by Beka Rice on February 6, 2018.