Our Process

Step 1: Free Consultation

We hold a FREE 45-min conference call using Zoom.

Step 2: Initial Budgeting & Agreement

We’ll send you our Services Agreement that protects your confidential information and defines all of the usual legal terms.

Purchase a 5-10 hour package (depending on the size of your project) so we can begin your site evaluation and project planning. Order on our WooCommerce site so that we have your billing information and account all set-up. We accept credit cards, securely saved card-on-file, Amazon Pay, and PayPal payment methods.

Log into your account to download PDF versions of your invoices and maintain your contact information.

Step 3: Site Evaluation & Project Planning

We’ll work together to plan out your project. We begin by setting-up a development copy of your site.

Provide us with a WordPress Administrator user account. We’ll install a plugin that makes a copy of your site onto dev.

Inside the dev site we run upgrades, tests, examine your configurations, theme, plugins, and diagnose problems.

We will provide you with a itemized proposal document with title, description, and estimated hours for each task.

Step 4: Project Budgeting

We let clients drive the timeline and budget by purchasing the hours they are comfortable with.

The more hours committed to the bigger the discount and this discounted rate gets locked in for the remainder of the project. If you buy a bigger package later that can lower the project rate further from that point onward.

Step 5: Project Execution

We’ll perform the work within a secure development environment that you have access to.

We’ll meet on a weekly or bi-weekly basis to go over progress as we proceed through the project plan. If you approve additional hours, discounted orders will be to your account.

This step can be anywhere between 5-35 hours long depending on your project. To keep things balanced we typically do not exceed 10 hours per week.

Step 6: Launch

When your dev site is looking good and all parties agree on a time to release the changes to production we’ll put your site into temporary maintenance mode and perform the installation of all dev site updates onto production. This typically takes 1-2 hours.

Step 7: Support

eCommerce sites need monitoring, maintenance and support. We fill in any gaps between what your hosting service provides, your theme and plugin vendors provide, and what you are internally managing. We typically enable automatic software updates so your site stays current behind the scenes.

We’re available by appointment whenever you need us – often same day service!

Step 8: Recycle!

Please take a few moments to leave us a review on Google or UpCity.

Now that we’ve worked together, ask about our affiliate program so we can help another small organizations struggling with their eCommerce while at the same time rewarding you with a commission!